Refunds and Returns Policy

Last Updated: June 07, 2025

Thank you for choosing and shopping with Pamsec Solutions! We appreciate your trust in us to meet all your tech needs. We are committed to ensuring customer satisfaction and delivering a seamless service.

This Refunds and Returns Policy outlines the terms and conditions under which returns and refunds are deemed eligible and acceptable. Please read this policy carefully before making a purchase with us.

  1. Qualification for Returns

Pamsec Solutions accepts returns within 7 days from the date of purchase.

To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.
  • Tailor-made/customized products and digital/downloadable items are non-returnable, unless found defective upon arrival.
  1. Return Initiation

To initiate a return:

  • The client must contact us via email or phone within the 7-day return period.
  • To expedite the process, please provide:
    • Your order number or invoice number
    • A clear reason for the return
    • The quantity of goods being returned

Our team will issue a return tracking number and keep you informed throughout the return process.

  1. Shipping of Returns
  • The client is responsible for the return shipping costs, except in cases where:
    • The item is faulty
    • The wrong item was delivered
    • The error was on our side
  • We recommend using trackable shipping methods. Pamsec Solutions  is not liable for returns that are lost or damaged in transit.
  1. Inspection and Refund Process

Once the returned item is received, our team will inspect it to ensure it meets our return eligibility criteria.

  • If approved, the refund process will take 1–4 working days.
  • We may replace the item, or if it’s out of stock, issue a refund via the original payment method.
  • For returns due to our error or defective items, we may offer a replacement or store credit.
  • Refunds are not issued for wrong orders placed by the client; however, we may accept a replacement request with an equivalent item if it meets the return criteria.
  1. Refund Timeline

The time taken for a refund to reflect in your account depends on your payment method or financial institution. Please allow at least 4 working days for the funds to reflect.

  1. Non-Refundable Items

The following items are not eligible for return or refund:
a) Products that have been altered or damaged after delivery
b) Products purchased via third-party sellers
c) Items sold as part of stock clearance or final sales

  1. Exchanges

We do not encourage exchanges, except in cases involving:

  • Damaged items
  • Faulty items
  • Incorrect products delivered by us

If you wish to exchange an item, it must fully comply with the return process outlined in this policy. We reserve the right to accept or decline exchange requests.

  1. Faulty Items

If you receive a damaged or defective item, please contact our customer support team immediately and provide supporting evidence (such as clear photographs).

Our team will guide you through the return or exchange process accordingly.

  1. Modifications to the Policy

Pamsec Solutions reserves the right to modify or update this Refunds and Returns Policy at any time, without prior notice.
Changes take immediate effect once published on our website.

We recommend reviewing this policy each time you place an order.

  1. Contact Us

For any questions, concerns, or verification regarding this policy, please reach out to us:

Address: TOWN HOUSE 4TH FLR ROOM 406, Kaunda Street Opposite 20TH Century, Nairobi