Pamsec Solutions Shipping Policy

At Pamsec Solutions , we strive to provide you with a safe, convenient, and cost-effective delivery service within Nairobi and its surrounding neighborhoods.

For deliveries outside Nairobi, we partner with reliable and reputable courier services such as Nation Courier and G4S.

  1. Order Processing
  • Orders will be processed within 3 days upon receipt of payment.
  • Any orders placed on weekends or public holidays will be processed on the next business day.
  1. Standard Shipping
  • Pamsec Solutions offers free shipping within Nairobi for orders valued at KSh 15,000 and above, provided the items can be transported via motorbike. For bulky items, please call +254799708498 for a delivery estimate.
  • For orders below KSh 15,000, a flat delivery rate of KSh 350 applies.
  • For breakable or delicate products, we strongly recommend that clients secure insurance coverage for the item while in transit.
  • Orders received before 4:00 PM will be dispatched the same day (excluding Saturdays). Orders placed after 4:00 PM will be shipped the following business day.
  • All orders outside Nairobi will only be processed once full payment is received and reflects in our account.
  1. Delays and Issues

While we aim to deliver all orders on time, unforeseen circumstances such as customs delays, adverse weather conditions, or courier issues may cause delays. If your order is delayed, please contact us for updates and further assistance.

  1. Returns and Refunds

For more information about our return and refund process, please refer to our Returns and Refunds Policy.

  1. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please get in touch with our customer support team:

Address: TOWN HOUSE 4TH FLR ROOM 406, Kaunda Street Opposite 20TH Century, Nairobi

Operating Hours: Monday to Saturday, 8:00 AM – 5:00 PM (EAT)

Note: Pamsec Solutions  will only contact you via the contact details provided on our official site. We are not responsible for any orders placed through unauthorized communication channels.